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When dealing with the impulsive, independent, irritable, but large-hearted type, do not offer criticism, however constructive, and do not preach. Offer instead a silent example of superior conduct, as this may be followed. Do not answer angry words with the same kind but change the subject or remain silent. Show warm appreciation of the other's good work or deeds or qualities; such favourable notice may create harmony. Be unfailingly kind.

-- Notebooks Category 6: Emotions and Ethics > Chapter 5 : Spiritual Refinement > # 240